- SHIPPING INFORMATION
10.1. Delivery costs – Italy
Deliveries in Italy are made through the express courier UPS or DHL. Shipping costs, when applicable, may be calculated with the relevant form in the payment area, and when completing the order.
There is no minimum order requirement.
Cart ConeCarts® Large: 35€
Cart ConeCarts® Small: 25€
Director’s chair high: 60€
Director’s chair low: 25€
Additional shelf for ConeCarts® Small: 25€
Additional shelf for ConeCarts® Large: 35€
Set-ups and wheels for ConeCarts® Large/Small: 15€
Within the European Union (other than in some cases when the cost may be higher, e.g. Canary Islands)
Cart ConeCarts® Large: 50€
Cart ConeCarts® Small: 50€
Director’s chair high: 70€
Director’s chair low: 50€
Additional shelf for ConeCarts® Small: 50€
Additional shelf for ConeCarts® Large: 50€
Set-ups and wheels for ConeCarts® Large/Small: 25€
Outside the European Union
Cart ConeCarts® Large: 70€
Cart ConeCarts® Small: 70€
Director’s chair high: 100€
Director’s chair low: 70€
Additional shelf for ConeCarts® Small: 70€
Additional shelf for ConeCarts® Large: 70€
Set-ups and wheels for ConeCarts® Large/Small: 50€
10.3. Shipping Costs – Abroad (Non-EU)
Shipments abroad are made through the express courier UPS or DHL and are accompanied by an official invoice declaring the value of each item in Euro. In the case of bargain sales items, the invoice indicates the discounted prices.
10.3.1. If an item is in stock, shipment is made immediately (after checking the Buyer’s details, including bank details), as indicated above. If an item is not in stock, the Seller will inform the Buyer immediately, or in any case, in the shortest possible time, that the goods ordered cannot be delivered.
In this case, the Buyer may withdraw from the contract, and obtain refund of the amount paid, or choose another product/or service that is currently available.
10.3.2. As set forth by international commercial regulations, all shipments made through the express courier UPS or DHL on behalf of the Seller are dispatched from Bassano del Grappa (VI), and are accompanied by an official invoice declaring the exact value of the items shipped in Euro.
10.4. Tracking your Shipment
Once the order has been shipped, you may check the status of your shipment on the website of the express courier UPS or DHL, by entering the UPS/DHL tracking number advised.
The Buyer may check the status of its order by logging in to the website www.ups.com or www.dhl.com.
10.5 Shipment Insurance
If the shipment is covered by insurance, the same is provided by the courier who makes delivery.
Upon arrival of the goods, before signing for delivery, you should check that the packaging is undamaged, and that there are no signs or tampering on the package or taping. Also check that the number of packages shown on carrier’s delivery document corresponds to the number of packages delivered. In the case of discrepancies or signs of tampering/damage on the parcel, the Buyer should sign the receipt indicating that it accepts the parcel subject to verification, or should refuse to accept delivery.
The Buyer may also contact the Seller by writing to the e-mail address email@example.com within no more than 5 (five) days.
Should it not be possible to make delivery to the address indicated by the Buyer, the parcel will be returned to the sender at the expense of the Buyer, and this amount will be deducted from any refund due to Buyer.
10.7. Undeliverable Merchandise
If delivery cannot be made, after the second attempt to make delivery, the courier will automatically send an Undeliverable Merchandise Notice to the sender, indicating the reason for which delivery was not made and requesting instructions for delivery of the goods. This notice may be viewed by the Buyer, together with the order status, on the courier’s website. If no instructions are received from the Buyer after 3 (three) business days, the Seller reserves the right to request that the goods be returned to the same. In any case, all storage and redelivery costs will be paid by the Buyer.